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Customer Care - Furniture Care

Upholstery

  • Vacuum your furniture at least once a month.
  • Turn and rotate the cushions of your upholstered item at least once a month. This will prevent uneven wear and premature breakdown of the cushion cores.
  • Blot any spills immediately with a dry, clean cloth. Do not rub the fabric to clean the soiled area.
  • Fabric protectors help to increase the useful life of an upholstered piece by protecting the fabric from soil and stains. A protective finish does not eliminate the necessity of properly caring for the fabric. It modifies the absorbency and soil removal characteristics. It does not put a plastic cover on it. Spills and stains should be cleaned immediately following the manufacturer's care code instructions (W, S, or WS) for the specific fabric.
  • Code W: Vacuum frequently. Spot clean using a water-based cleaning agent, such as a mild detergent or non-solvent upholstery shampoo product.
  • Code S: Vacuum frequently. Spot clean using a mild water-free solvent or a dry cleaning fluid. Clean only in a well-ventilated area and avoid any product containing carbon tetrachloride, which is highly toxic. Pretest a small area before cleaning.
  • Code WS: Vacuum frequently. Spot clean using a mild water-free solvent or dry cleaning fluid. With either method, pretest a small area before cleaning.
  • For every fabric, professional cleaning is recommended when an overall soiled condition has been reached.






Leather
Clean leather often, as frequent and gentle cleaning is easier on leather than less frequent, more aggressive cleaning. Cleaning will remove built-up dirt, skin oils and perspiration.

Protected (Pigmented) and Semi-aniline Leathers
Clean with a mild soap and water solution. Use a mild soap with a neutral pH. Rinse with a clean, damp cloth to remove any soap residue. Do not use a soap product that is harsh on your skin, as it will be harsh on the leather. Always test the soap solution in an unseen area on the sofa to ensure that the solution does not damage the leather (no leather color transfer on to your cloth).

Natural (Aniline) Leathers
Clean with only a slightly damp cloth. Do not use any type of soap on natural (aniline) leather.

Wood Products

  • Dust your furniture on a weekly basis.
  • To clean your furniture, use a slightly damp cloth and then dry using another soft cloth - always going with the grain of the wood.
  • We recommend Guardsman Furniture Polish when polishing your furniture. Gently apply the polish with the grain of the wood and then buff with a clean dry cloth. We do not recommend polishes that contain wax for weekly cleaning.
  • Use coasters or felt pads under accessories. Moisture or heat damage could occur on the wood if items sit on the wood unprotected for an extended period of time.
  • Blot any spills immediately and clean as directed above.
  • Avoid placing furniture in direct sunlight or where it is exposed to intense heat, cold or dampness.